Contact
Please check our Troubleshooting Page before contacting us regarding a problem with your submission.
If you are contacting us regarding a submission problem, please provide as many details as possible. Without a submission number and/or title, we cannot help you with more specific information.
Please do not write to us multiple times about the same problem. This can prolong response time by lengthening the email queue. We make every effort to answer all emails as soon as possible.
Kindly note that our office hours for answering emails are 9 am to 3 pm, Sunday, Monday, Wednesday and Thursday (GMT +02:00). Our offices are closed on Fridays, Saturdays, and Tuesdays.